Accessibility
Funko is built on the belief that passion and fandom are universal, and that the products and experiences connected to them should be accessible to anyone who loves a character, story, or creative universe. At its core, the company strives to remove barriers so that fans of all backgrounds and abilities can enjoy what Funko creates. This philosophy guides not only the design of its products, but also the way it approaches digital spaces, customer interactions, and public environments.
A key part of this commitment is ensuring that Funko’s online platforms are usable and welcoming for everyone. The company continuously works to improve the accessibility of its official websites, including funko.com and loungefly.com, so that visitors can browse content, learn about products, and complete purchases with confidence and ease. These efforts are guided by widely recognized accessibility standards, including the Web Content Accessibility Guidelines version 2.1 at the AA level. By aligning with these guidelines, Funko aims to create digital experiences that support assistive technologies, clear navigation, readable content, and inclusive design practices.
Accessibility is not treated as a one-time project, but as an ongoing responsibility. Funko recognizes that technology, user needs, and best practices evolve over time, and it actively evaluates its websites to identify areas for improvement. The company takes pride in the progress it has already made, while also acknowledging that there is always more work to be done. Updates, enhancements, and refinements are implemented with the goal of making online interactions smoother, more intuitive, and more inclusive for all users.
Funko also understands that, despite best efforts, some visitors may encounter challenges while using its websites. When this happens, the company encourages open communication. Customers who experience difficulty accessing any part of the site are invited to reach out to Funko’s support team via email. The team is prepared to assist by providing information, completing transactions, or offering alternative methods of communication that meet individual accessibility needs, in accordance with applicable laws and regulations. This may include support through channels such as phone assistance, ensuring that everyone has a fair opportunity to receive help and complete their intended tasks.
Beyond digital accessibility, Funko is equally committed to inclusion within physical spaces that are open to the public. The company welcomes individuals with disabilities who are accompanied by service animals or support persons, and it ensures that these companions are permitted in publicly accessible areas. This approach reflects a broader respect for personal autonomy and dignity, recognizing that different people rely on different forms of support to fully participate in public life.
To reinforce this commitment, Funko places strong emphasis on education and awareness among its staff and representatives. Employees, volunteers, and anyone interacting with the public on behalf of the company receive guidance on how to respectfully and effectively engage with individuals with disabilities, including those accompanied by service animals or support persons. This training helps foster an environment that is not only compliant with standards, but also genuinely welcoming and considerate.
Transparency and clarity are also important elements of Funko’s accessibility efforts. If anyone has questions about the company’s policies, or if any aspect of those policies is unclear, Funko encourages direct communication. Explanations and additional information are readily available through its support channels, ensuring that concerns are addressed openly and thoughtfully.
Through these combined efforts, Funko aims to create experiences that reflect its core belief: fandom is for everyone. By prioritizing accessibility, inclusion, and ongoing improvement, the company continues to work toward a future where all fans can engage with its brands, products, and platforms without unnecessary obstacles.