Replacement

We want every order to reach you in perfect condition and bring you the enjoyment you expected when you placed it. While we take care to package and ship items responsibly, we understand that issues can occasionally occur. If you notice any problem with the products you receive, it is important to let us know as soon as possible. We ask that customers reach out within thirty days from the date the order is delivered so that concerns can be reviewed in a timely manner. At this time, exchanges are not offered, so all requests are handled through review for possible replacement or refund, depending on the situation.

When reporting an item that arrived damaged or incorrect, clear documentation is essential. Providing a well-lit photo that clearly shows the issue helps our team accurately assess what went wrong and determine the most appropriate resolution. This step allows us to process requests more efficiently and avoid unnecessary delays in communication.

It is also important to understand the boundaries of what can and cannot be considered a defect. Certain variations are a normal part of the manufacturing process and are not grounds for replacement. This includes minor cosmetic imperfections, small differences in figure alignment or pose, or slight variations in sticker placement. These details do not affect the functionality or authenticity of the product and are considered acceptable within standard production tolerances.

Packaging is specifically designed to protect collectibles during handling and transit. However, due to the nature of manufacturing and shipping, packaging may sometimes show small marks, scuffs, or creases. These minor blemishes do not indicate damage to the item itself and are not classified as product damage. As a result, packaging wear alone does not qualify for replacement.

For blind box items, mystery products, or chase variants, all shipments are randomized. This means there is no way to select or guarantee a specific character or version. If a replacement is approved for one of these items, the replacement will also be sent at random. It is not possible to promise that the same variant originally received will be included again.

Apparel orders are handled with similar care, but there are additional limitations to note. If clothing is delivered in the size that was originally ordered, we are unable to offer size exchanges or replacements. Customers are encouraged to carefully review sizing information before placing an order to ensure the best possible fit.

In cases where packages are returned due to incorrect address details, delivery refusal, or other customer-related errors, the order may be subject to a restocking fee of up to twenty percent of the purchase price. If a delivery issue arises, customers should work directly with the shipping carrier to arrange redelivery or make changes. Any additional fees related to delivery adjustments or service upgrades are not covered by Funko.

Availability can also affect how issues are resolved. If an item is sold out or no longer available, a replacement may not be possible. In these cases, a refund may be issued instead. All decisions regarding replacements or refunds are made at Funko’s discretion, based on inventory availability and the details of each request.

If you need help with an order, have questions about these policies, or want to submit a request, the Support Center is the best place to start. Our goal is to provide clear guidance, fair resolutions, and support that helps ensure your experience remains positive, even when unexpected issues arise.